Twenty examples of AI and automation applied to real operations. Each links to the full customer story. Vendor-published results deserve a healthy squint.
Connected several tools so customer and campaign data could trigger repeatable processes.
A shared CRM segmented leads, assigned owners and engaged new customers quickly.
A generative-AI contact-centre workflow, tested with automated evaluation.
AI-generated summaries let agents focus on the customer conversation.
AI turned routine shipment emails into structured, actionable workflows.
A Copilot rollout paired with 60+ training videos and a collaboration site.
Changed the model-serving architecture to serve more customers more efficiently.
A controlled generative-AI assistant for scalable, out-of-hours support.
Conversational AI and a cloud contact-centre platform improved routing and self-service.
A controlled AI workflow for background-check validation, with final human review.
Service copilots summarized cases, drafted replies and helped reps handle more.
An AI assistant for bookings, refunds and travel questions, escalating the small remainder.
AI summarized incoming energy-service emails and sped up replies.
Past service interactions drove answer suggestions and automated post-call summaries.
Voice-first service experiences, with human agents moving to higher-value oversight.
Generative AI gave industrial teams and customers faster access to technical information.
An internal assistant linked product documentation with past support resolutions.
Specialized agents coordinated behind one web assistant.
A multilingual digital assistant across chat, messaging apps and the mobile app.
Connected engagement, self-service and case resolution before expanding automation.